Contact Us

We're here to help with questions about using our Edinburgh Castle information platform. Please read the guidelines below to ensure your inquiry reaches the right destination.

Contact Information

What We Can Help With

Contact us for questions about:

• Website Information: Reporting outdated or incorrect information on our platform
• Technical Issues: Problems accessing our website or content
• Content Feedback: Suggestions for improving our visitor information
• Translation Issues: Errors or unclear translations in non-English content
• General Inquiries: Questions about our platform and how we operate

Important: What We Cannot Help With

Please note that we are an independent information platform. We cannot assist with:

Booking-Related Issues

For questions about existing bookings, cancellations, refunds, or ticket modifications, contact your booking provider directly. If you booked through GetYourGuide or another platform, they manage your booking and can provide support.

Official Castle Inquiries

For questions about Edinburgh Castle operations, facilities, special access requirements, or official policies, please contact Historic Environment Scotland through the official Edinburgh Castle website.

Examples of inquiries to direct to the official castle:

• Specific accessibility requirements not covered in general information
• Lost property at the castle
• Special event permissions or venue hire
• Educational group arrangements
• Media or filming requests
• Current-day operational changes (unexpected closures, etc.)

Official Edinburgh Castle Contact

Response Times

We aim to respond to all inquiries within 2-3 business days. During peak tourism season (June-August), response times may extend slightly.

For urgent booking issues or time-sensitive castle inquiries, please contact the relevant party directly (booking platform or Edinburgh Castle official contacts) rather than our information platform.

Reporting Inaccurate Information

Accuracy is important to us. If you spot information on our site that appears outdated or incorrect, please email us with:

• The specific page URL where you found the issue
• A description of what appears incorrect
• The correct information (if known) and source

We review and update our content regularly, and visitor feedback helps maintain quality.

Privacy

When you contact us via email, we use your information solely to respond to your inquiry. We don't add email addresses to marketing lists without explicit consent, and we don't share contact information with third parties.

For full details, see our Terms of Use.

Before You Contact Us

Many common questions are already answered on our site:

• Opening Times - Current hours and seasonal changes
• Ticket Prices - All pricing categories and what's included
• Discounts - Available discounts and how to claim them
• Guided Tours - Tour options and booking information
• Castle Map - Layout, routes, and facility locations
• Fast Track Entry - Skip-the-line options

Checking these resources first may provide immediate answers to your questions.